returns, refunds, cancellation and exchange

What We Will Do Together:

Step 1 –

Raise a return/ replacement request within seven days from the date of delivery if you’ve received the wrong or expired product(s). Please raise a request here with the order and contact details – You can also raise a request with us using WhatsApp or our contact number. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

Step 2 –

Give us 2 working days to review your return request.

Step 3 –

We will send our courier partner to pick up your returned products after reviewing your return request.

Step 4 –

In case, our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet, GPay or account transfer.

Step 5 –

After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability. In case of a refund, the order amount will be refunded after deducting courier charges. In case of replacement additional courier charges will be applicable.

Under what conditions can I return/ replace my product?

Under what conditions return/ replacement requests will not be accepted?

How are returns processed?

Once you request to return a product, a pick-up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.

Can I cancel my order?

You can cancel an order by calling us on +91 9818008533 (Mon – Fri – 10 am to 7 pm), and we will help you in cancelling the order. **Dr Kumar’s Lifestyle Centre reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer. Note – Orders can only be cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 15 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 15 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 2 days of delivery and they should be packed, not it lost form.