Returns, Refunds, Cancellations and Exchanges
What We Will Do Together:
Under what conditions can I return/ replace my product?
Under what conditions return/ replacement requests will not be accepted?
How are returns processed?
Once you request to return a product, a pick-up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.
Can I cancel my order?
You can cancel an order by calling us on +91 9818008533 (Mon – Fri – 10 am to 7 pm), and we will help you in cancelling the order. **Dr Kumar’s Lifestyle Centre reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer which may include having a verbal or written confirmation from the customer. Note – Orders can only be cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 15 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 15 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 2 days of delivery and they should be packed, not it lost form.